Business ICT Solutions
We provide our clients with a variety of support solutions that best fit your internal IT resource and your budget. A truly bespoke service offering, you can pick and choose from the solutions we have available to come up with the perfect match for you and your company.
We have a dedicated engineers with a variety of skills sets and specific job roles at your disposal. 1st, 2nd and 3rd line support engineers, Security Specialist’s, Disaster Recovery Specialist’s, Project Managers, Network Managers, etc.
Re-Active ICT Support
Instant response
We are based in South Yorkshire to provide an instant response if you need it. From our office, we can provide you with an engineer in a guaranteed 2, 4 or 8 hour response time.
Our engineers are trained to deal with any emergency on any system, including Microsoft, Cisco and Novell.
Pro-Active ICT Support
On site and at your side.
So much IT support can be done remotely today. But we never forget the need or value of personal visits. As part of our managed service, you have a certified engineer dedicated to your business.
Your onsite engineer is, in effect, your ICT manager. They will develop an in-depth knowledge of your network, your people and your business. And they are fully supported by a secondary engineer.
Regular site visits also include vital maintenance to keep your systems running at their optimum level. Tasks include:
Scheduled visit tasks include vital maintenance to keep your systems running at their optimum levels and include:
- Physical server checks
- Perimetre security checks
- Critical patch & service pack updates
- Troubleshooting logged issues
- Hardware & software maintenance
- Business continuity testing/restoration of data
- Anti virus updates
- End user training
Technology Audits
An Exaltra Technology Audit is not just about ironing out any previous problems you may have experienced. Nor is it just about IT. We’re looking for ways to increase your business performance by getting your IT to be better, smarter and safer ..... 'Making Technology Work for You'.
Our expert team will conduct an examination of every aspect of your systems. Your server(s), workstations, printers and other hardware. Your software, communications, virus protection, data back-ups. Your networks – local and remote. Your business continuity and disaster recovery plans. In short, the way your business works and how you support it.
The result is a detailed report that will identify real solutions and add value to all areas of your business. A report that enables you to profit from our experience.