Our managed service for user support incorporates the provision of user helpdesk, first line support and second line support as well as software additions and changes. We will be able to provide and assist with all of the following and more: Cost effective Server installations or upgrades Solving day to day network and workstation problems Maintaining the network to ensure reliability and maximum up time Solve email or web problems Consultancy This gives smaller businesses who cannot afford more than basic dedicated computer support barnsley skills the opportunity to access a substantial set of skills at minimal cost. Exaltra Ltd can be used as a customers' sole computer support in barnsley Department or complement existing IT staff (interim cover for holidays and sick days as well as assistance with major projects or when things get busy). Customers will have access to experienced engineers who can and will help. Should they not be able to solve a problem over the phone then they will connect to PC/Server remotely, just as if they where sitting at PC. Our team of dedicated in house technicians will work closely with the Service Desk in identifying permanent fix’s for your incidents.
Proactively, through the effective use of trend analysis, incident reviews and the targeting of preventative action we actively fix problems before customers are even aware of them. Every resolution we apply will be added to our Knowledge Base and will provide us with invaluable historical data. This information will then be drawn upon in the future to provide an even better level of service to our customers. Benefits (as Fix on Fail, plus…): Improved service quality Our high quality and reliable service benefits not only our customers but also our staff Your incidents are resolved quicker and our staff morale will increase Incident volume reduction. Proactive management of your incidents will reduce the level of interruptions to the conduct of business. Permanent solutions There will be a gradual reduction in the number and impact of incidents as more will stay resolved Better quickwin provision at the Service Desk. Our knowledge base will provide a full history of all resolutions and workarounds, this date will be at hand when you report your incidents to the Service Desk. If you would like to speak to one of our highly trained and experienced consultants about the support options available from Exaltra Ltd then please call us on 01226779888 or email us via email@example.com
Computer Setup = £25
Basic set up of your computer. We’ll install any apps and configure it for updates. To save you the time, we’ll also create the recovery media, a process that can take up to 4 hours.
Computer Setup and personalize = £35
Initial set up and creation of recovery media. We'll also set up your email account and parental controls, and install any antivirus and other software or hardware purchased.
Software Install = £25
Computers would be pretty dull and boring without software. You can buy software that lets you do pretty much anything you need to do. Installing new software can be a bit daunting if you have never had to do it before. Don’t be put off buying the software you want because Exaltra are here to install it and make sure it works properly.
Hardware Install = £25
We are on hand to give you simple, non-technical advice on the best way to upgrade or add to your computer. There’s no need to get your hands dirty because we can install your new upgrades for you and we will test to ensure all is working as it should.
Network Setup = £40
We are networking experts, with over 25+ year experience in many types of networking. We can come to you and do all the fiddly configuration and set up that will allow you enjoy all those “connected” features of your gadgets.
Computer Health Check = £40
Our great value Computer Healthcheck is all you need to keep your computer running smoothly. We'll check Windows is OK and remove nasty viruses and spyware and if needed we will install free approved virus & malware protection. We will also give you hardware upgrade advice.
System Reset and Restore = £50
If your computer is playing up or Windows won't load we can help. Our experts can re-install Windows and all Windows updates to get you up and running again.
Virus and Spyware Removal = £50
If your computer is infected with a virus, spyware, malware or other Internet nasty don't worry. Our virus and spyware removal service will track down and blast those bugs. If needed we will install free approved virus & malware protection.
Data Transfer = £25
Moving files and settings from your old computer to your shiny new one just got easier. Our Data Transfer service moves files, photos, music, videos and settings saving you time and stress. We can save all your photos, documents, emails in a free cloud account (15 GB). This will ensure that you will never lose cherished and precious memories.
Data Wipe = £25
Getting rid of your old computer or hard drive? We can fully clear your old computer, to permanently remove files and folders. Great for protecting your identity and privacy.
Tablet Setup = £30
Whether you choose Apple iPad, Google Android or Windows tablet, we have the knowledge to get you up and running, making the most of your tablet.