Our managed service for user support incorporates the provision of user helpdesk, first line support and second line support as well as software additions and changes. We will be able to provide and assist with all of the following and more: Cost effective Server installations or upgrades Solving day to day network and workstation problems Maintaining the network to ensure reliability and maximum up time Solve email or web problems Consultancy This gives smaller businesses who cannot afford more than basic dedicated ICT support barnsley skills the opportunity to access a substantial set of skills at minimal cost. Exaltra Ltd can be used as a customers' sole ICT support in barnsley Department or complement existing IT staff (interim cover for holidays and sick days as well as assistance with major projects or when things get busy). Customers will have access to experienced engineers who can and will help. Should they not be able to solve a problem over the phone then they will connect to PC/Server remotely, just as if they where sitting at PC. Our team of dedicated in house technicians will work closely with the Service Desk in identifying permanent fix’s for your incidents.
Proactively, through the effective use of trend analysis, incident reviews and the targeting of preventative action we actively fix problems before customers are even aware of them. Every resolution we apply will be added to our Knowledge Base and will provide us with invaluable historical data. This information will then be drawn upon in the future to provide an even better level of service to our customers. Benefits (as Fix on Fail, plus…): Improved service quality Our high quality and reliable service benefits not only our customers but also our staff Your incidents are resolved quicker and our staff morale will increase Incident volume reduction. Proactive management of your incidents will reduce the level of interruptions to the conduct of business. Permanent solutions There will be a gradual reduction in the number and impact of incidents as more will stay resolved Better quickwin provision at the Service Desk. Our knowledge base will provide a full history of all resolutions and workarounds, this date will be at hand when you report your incidents to the Service Desk. If you would like to speak to one of our highly trained and experienced consultants about the support options available from Exaltra Ltd then please call us on 01226779888 or email us via firstname.lastname@example.org
IT support is not just about supporting your technology; it’s essentially about supporting people and their businesses. At Exaltra Ltd you will not find advisor’s who talk down to you in technical language that is beyond your grasp. We believe in providing real time solutions to your problems. And our advisor’s are friendly people who will make every effort to fix your problem in the shortest time possible, while explaining the situation to you in your terms.
Exaltra Ltd believes in connecting to the real people in the business, and supporting them. We realise that every business has its own set of IT needs, which may or may not conform to established models. That is why Exaltra Ltd gives you the freedom to set up an IT support model based on your specific needs.
Consultancy & Project Delivery
As a partner we constantly work with our clients to identify issues and opportunities affecting their operations and using our expertise propose IT strategies designed to drive their business forward.
To successfully identify issues and opportunities we employ a variety of techniques from the analysis of existing systems, research around contemporary industry issues, and discussions with end-users to pinpoint areas of improvement. Armed with this insight the strategies we create and propose go beneath the surface and generate strong long-term results.
Even though we are an IT outsourcing partner our extensive business experience enables us to develop solutions that deliver benefits to other aspects of your business. With our management team’s combined experience of over 100 years in senior positions and their hands on approach to business we can apply this knowledge to deliver greater all-round results.
Regardless of the final project scope, as a company that values honesty, along with a desire to build successful long-term relationships, clients can be sure that we only deliver solutions that we’d be happy to put into our own business.
As a partner we believe that such a successful delivery can only come from careful planning, effective project management and well structured client communications. This approach ensures each component works efficiently and effectively and delivers the project on time and on budget. Whatever the primary function of a project, our ultimate goal is always to design and implement a solution capable of achieving results that meet our client’s ambitions.