ReActive ICT Support
With the best will in the world, sometimes things can, and do, go wrong. Even in a fully resilient system that is proactively managed, failures can occur that require rapid resolution to restore the system back to a fault tolerant state. Exaltra Ltd are uniquely equipped to provide the very highest level of reactive and responsive support to businesses across the region. Our regional and technical focus ensures that a skilled engineer is never far away. All of our people are trained to have a “can do” attitude and to own your problem. This means that when things do go wrong, you know that you can rely upon Taylor Made to do everything in our power to get the job done.
We have designed our support structure in such a way that named primary and secondary engineers attend your site in all but emergency situations, in order to provide a consistent approach to your IT support over an extended period. Our support services are backed up by a large range of technical and procedural resources in order to ensure the highest levels of support. Whether you use our fully outsourced resources, or just call upon us for occasional support or project work, you know that we are only a phone call away – and that your business’s IT is in safe hands. Please contact a member of our Consultancy Team to see how we can help – even if it is just for a chat to ensure we know enough to be able to provide effective support, in case you ever need our services in a hurry.