ReMote ICT SupportBy utilising remote IT support technologies, Exaltra Ltd technicians are able to establish a remote connection to your desktop computer or laptop. Once a remote connection is established, Exaltra Ltd technicians are able to diagnose and repair and software issues as if they were sitting right there with you. Around 80% of support issues are resolved by our technicians every day. The Process of Remote IT Support Remote IT support requests can be initiated via telephone or through our live support system. Exaltra Ltd use an industry leading secure support client called Techinline. A technician will instruct you to download our customised Techinline client from our website You run the remote support client and give our technician the session ID Our technicians can then remotely connect to your PC to see your desktop and resolve any issues Once work is complete, we confirm everything is working, and bill the customer. As soon as a technician has control of they're then able to install any software updates, check for and remove any viruses or malicious software or install software for you. You are able to see everything our technicians are doing on your screen - at ALL times.
Fast and Powerful Techinline is a remote support tool that enables instant, secure, and trouble-free connections between remote computers over the web and to any point in the world. Our remote desktop solution delivers a wide range of useful tools and features that allow you to effectively handle any support scenario that may be encountered. Browser Based and Easy to Use With our remote desktop software, your support team can quickly view, diagnose, and resolve technical issues on the remote computer without pre-installing software. See our 3-Step Guide to learn how simple Techinline is for connecting to a remote computer. Secure and Reliable We utilize the latest and most reliable industry standards and infrastructure to ensure the highest level of security and privacy for our users.