Our managed service for user support incorporates the provision of user helpdesk, first line support and second line support as well as software additions and changes. We will be able to provide and assist with all of the following and more: Cost effective Server installations or upgrades Solving day to day network and workstation problems Maintaining the network to ensure reliability and maximum up time Solve email or web problems Consultancy This gives smaller businesses who cannot afford more than basic dedicated Computer Service skills the opportunity to access a substantial set of skills at minimal cost. Exaltra Ltd can be used as a customers' sole Computer Service Department or complement existing IT staff (interim cover for holidays and sick days as well as assistance with major projects or when things get busy). Customers will have access to experienced engineers who can and will help. Should they not be able to solve a problem over the phone then they will connect to PC/Server remotely, just as if they where sitting at PC. Our team of dedicated in house technicians will work closely with the Service Desk in identifying permanent fix’s for your incidents.
Proactively, through the effective use of trend analysis, incident reviews and the targeting of preventative action we actively fix problems before customers are even aware of them. Every resolution we apply will be added to our Knowledge Base and will provide us with invaluable historical data. This information will then be drawn upon in the future to provide an even better level of service to our customers. Benefits (as Fix on Fail, plus…): Improved service quality Our high quality and reliable service benefits not only our customers but also our staff Your incidents are resolved quicker and our staff morale will increase Incident volume reduction. Proactive management of your incidents will reduce the level of interruptions to the conduct of business. Permanent solutions There will be a gradual reduction in the number and impact of incidents as more will stay resolved Better quickwin provision at the Service Desk. Our knowledge base will provide a full history of all resolutions and workarounds, this date will be at hand when you report your incidents to the Service Desk. If you would like to speak to one of our highly trained and experienced consultants about the support options available from Exaltra Ltd then please call us on 01226779888 or email us via email@example.com