Our managed service for user support incorporates the provision of user helpdesk, first line support and second line support as well as software additions and changes. We will be able to provide and assist with all of the following and more: Cost effective Server installations or upgrades Solving day to day network and workstation problems Maintaining the network to ensure reliability and maximum up time Solve email or web problems Consultancy This gives smaller businesses who cannot afford more than basic dedicatedtechnology support barnsley skills the opportunity to access a substantial set of skills at minimal cost. Exaltra Ltd can be used as a customers' sole technology support in barnsley Department or complement existing IT staff (interim cover for holidays and sick days as well as assistance with major projects or when things get busy). Customers will have access to experienced engineers who can and will help. Should they not be able to solve a problem over the phone then they will connect to PC/Server remotely, just as if they where sitting at PC. Our team of dedicated in house technicians will work closely with the Service Desk in identifying permanent fix’s for your incidents.
Proactively, through the effective use of trend analysis, incident reviews and the targeting of preventative action we actively fix problems before customers are even aware of them. Every resolution we apply will be added to our Knowledge Base and will provide us with invaluable historical data. This information will then be drawn upon in the future to provide an even better level of service to our customers. Benefits (as Fix on Fail, plus…): Improved service quality Our high quality and reliable service benefits not only our customers but also our staff Your incidents are resolved quicker and our staff morale will increase Incident volume reduction. Proactive management of your incidents will reduce the level of interruptions to the conduct of business. Permanent solutions There will be a gradual reduction in the number and impact of incidents as more will stay resolved Better quickwin provision at the Service Desk. Our knowledge base will provide a full history of all resolutions and workarounds, this date will be at hand when you report your incidents to the Service Desk. If you would like to speak to one of our highly trained and experienced consultants about the support options available from Exaltra Ltd then please call us on 01226779888 or email us via firstname.lastname@example.org
Business models determine the general style of work you prefer
Exaltra specialists customize the business model to work around the client enterprise specifics - from business goals to project management and business analyst practices. A neatly developed framework guides all partnership processes and models, whereas a properly organized and structured cooperation is a way to combat risks while receiving all the benefits of an outsourcing venture. The choice of the model depends of your preferences, particularities of your business organizing and the type of service you wish. The business models can be determined basing on several issues.
Depending on which service you need and on your special requirements and preferences we can offer several business models:
- Basing on price
In this case after the initial requirements are determined, we'll set the price together with you which will stay unchangeable till the project's finish.